Be My Eyes Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

API Operational

90 days ago

99.83 % uptime

Today

Web Client Operational

90 days ago

99.99 % uptime

Today

Cloud infrastructure Operational

Video calls Operational

Volunteer calls Operational

Service Directory calls Operational

AppleVis Website Operational

90 days ago

99.98 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

API down

Resolved - We have confirmed that all Be My Eyes services are now fully operational, and call routing has stabilized.

The platform has returned to normal performance levels, and our monitoring confirms sustained stability over the past period.

Thank you for your patience and understanding while our team worked to restore service.
Oct 20, 20:23 UTC

Monitoring - We are pleased to report that call routing has returned to nominal levels.
Our team continues to monitor performance closely to ensure ongoing stability.
Oct 20, 18:53 UTC

Update - The situation continues to improve steadily.
We can confirm that a solid number of calls have been successfully routed in the past five minutes, indicating that recovery is progressing.

Our team will continue to monitor performance closely and share another update as soon as we confirm full service restoration.
Oct 20, 18:47 UTC

Update - Our vendor has reported decreasing network connectivity issues in the US-EAST-1 region.

We are also observing significant improvements in call routing on the Be My Eyes platform. However, some calls are still failing intermittently as recovery continues.

Our engineering team is monitoring performance closely and will provide another update as soon as we see full stability.
Oct 20, 18:34 UTC

Identified - The vendor reported that they are in the process of validating a fix and will deploy to the first Availability Zone as soon as they have confidence they can do so safely.
Oct 20, 17:30 UTC

Update - Our third-party vendor is working to restore full service performance. This is a multi-cloud general issue affecting various infrastructure globally.
Oct 20, 17:03 UTC

Investigating - We are currently experiencing an infrastructure issue affecting database availability. The issue appears to be related to a broader service disruption in the US-EAST-1 region. Our engineering team is actively working to restore normal operations as quickly as possible.
We’ll share updates as more information becomes available.
Oct 20, 16:11 UTC

Incident: Call Routing Interruption Affecting Be My Eyes Connections

Resolved - Users were unable to connect calls due to upstream infrastructure issues.

Timeline
- 06:55 UTC: We detected elevated failure rates in call-routing attempts. Initial alert issued.
- 08:46 UTC: Engineering team confirmed that the issue spans our call-routing subsystem; investigation initiated.
- 09:11 UTC: It was determined that root cause stems from an external disruption in our cloud provider’s infrastructure, affecting our connectivity and routing flows.
- 11:49 UTC: Recovery achieved: calls began routing again.

Root Cause
The disruption was triggered by a major infrastructure outage at our upstream cloud provider. The provider reported that the incident began in the US-East-1 region, and involved an increase in error rates and latencies across multiple services.
Oct 20, 06:30 UTC

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

All Systems Operational

Related

Past Incidents